Why we're Rochester's best rated mattress store
In 1997, Gino Marcello - a born and bred Rochesterian - opened the first Sleep City store on West Henrietta Road near Marketplace Mall and began what has grown into Rochester's most respected mattress company. Gino was determined to provide mattress shoppers with an easy, hassle-free way to buy a mattress. He successfully achieved this goal through a friendly, low-pressure sales approach and by partnering with manufacturers that stood behind their products, mainly Serta.
"Today, most new customers are referred to us by their friends, relatives or neighbors who have had a great experience here", says Gino. "We are very proud of our referral business."
Rarely, do we have someone who is not satisfied with their new mattress as we try very hard to fit the perfect mattress to your needs upfront. However, If you are not satisfied after a few weeks of adjusting to your new mattress, Sleep City offers a 60 day sleep comfort guarantee. Return your mattress for a full store credit toward another mattress with NO restocking fees like most other mattress stores.
Sleep City has always been family and locally owned. This environment has fostered employees that feel just like family and even Gino's children and grandchildren are all involved to some degree. Every Sleep City sales associate (family member) is taught not to just sell, but instead to earn your business.
"If we take good care of our customers the good word spreads fast! I'm in one or more of my stores everyday to greet, assist and thank our customers for their business."
